{"id":10684,"date":"2020-02-10T02:28:57","date_gmt":"2020-02-10T01:28:57","guid":{"rendered":"https:\/\/masseriacalongo.com\/faq\/"},"modified":"2025-10-23T18:29:23","modified_gmt":"2025-10-23T16:29:23","slug":"faq","status":"publish","type":"page","link":"https:\/\/masseriacalongo.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10684\" class=\"elementor elementor-10684\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f3e0eca elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f3e0eca\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e1b9c9a\" data-id=\"e1b9c9a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-799d4a5 elementor-widget elementor-widget-heading\" data-id=\"799d4a5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-874d182 elementor-widget elementor-widget-image\" data-id=\"874d182\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/masseriacalongo.com\/wp-content\/uploads\/2022\/09\/coupon-carrello-scaled.jpg\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"coupon-carrello\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6OTY5NiwidXJsIjoiaHR0cHM6XC9cL21hc3NlcmlhY2Fsb25nby5jb21cL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjJcLzA5XC9jb3Vwb24tY2FycmVsbG8tc2NhbGVkLmpwZyJ9\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"980\" height=\"733\" src=\"https:\/\/masseriacalongo.com\/wp-content\/uploads\/2022\/09\/coupon-carrello-1024x766.jpg\" class=\"attachment-large size-large wp-image-9696\" alt=\"\" srcset=\"https:\/\/masseriacalongo.com\/wp-content\/uploads\/2022\/09\/coupon-carrello-1024x766.jpg 1024w, https:\/\/masseriacalongo.com\/wp-content\/uploads\/2022\/09\/coupon-carrello-300x224.jpg 300w, https:\/\/masseriacalongo.com\/wp-content\/uploads\/2022\/09\/coupon-carrello-768x574.jpg 768w, https:\/\/masseriacalongo.com\/wp-content\/uploads\/2022\/09\/coupon-carrello-1536x1149.jpg 1536w, https:\/\/masseriacalongo.com\/wp-content\/uploads\/2022\/09\/coupon-carrello-2048x1532.jpg 2048w, https:\/\/masseriacalongo.com\/wp-content\/uploads\/2022\/09\/coupon-carrello-600x449.jpg 600w\" sizes=\"(max-width: 980px) 100vw, 980px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">HOW TO APPLY THE PROMOTIONAL CODE IN YOUR SHOPPING BASKET<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1268abc elementor-widget elementor-widget-accordion\" data-id=\"1268abc\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1931\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1931\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"ekommart-icon- ekommart-icon-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"ekommart-icon- ekommart-icon-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I have just registered, but I have not yet received the password to access my account. What can I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1931\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1931\"><p>The password will be sent to the email address you provided in the registration form. Please check your email and make a note of the password.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1932\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1932\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"ekommart-icon- ekommart-icon-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"ekommart-icon- ekommart-icon-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Why haven't you received any communication from us?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1932\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1932\"><p>Please check that the email address you entered is correct. If the email address you provided during registration is correct and you have not received any communication, please write to us at <strong>shop@masseriacalongo.com<\/strong> or call <strong>080 4446738<\/strong> for assistance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1933\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1933\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"ekommart-icon- ekommart-icon-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"ekommart-icon- ekommart-icon-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I want to give a gift. Is it possible to deliver the goods to another address?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1933\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1933\"><p>Of course. Simply indicate the delivery address for the goods (including overseas) before confirming your order and specify in the NOTES that it is a gift. The goods will then be accompanied by a card, and no commercial invoice will be enclosed. You can indicate the text for the card in the order notes.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1934\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1934\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"ekommart-icon- ekommart-icon-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"ekommart-icon- ekommart-icon-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I want to place a small order online. Is there a minimum order amount?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1934\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1934\"><p>There is no minimum order requirement. Shipping costs are always calculated based on the weight of the goods ordered. Please refer to the <a href=\"https:\/\/masseriacalongo.com\/en\/general-terms-and-conditions-of-sale\/\">relevant section<\/a> for pricing information.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1935\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1935\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"ekommart-icon- ekommart-icon-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"ekommart-icon- ekommart-icon-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I want to place a large order online. Is there any chance of getting FREE shipping?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1935\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1935\"><p>Of course, to make things easier for you, only in <strong>Italy and the smaller islands<\/strong> with a <strong>minimum order of \u20ac65<\/strong> will<strong> free shipping<\/strong> be applied.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1936\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1936\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"ekommart-icon- ekommart-icon-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"ekommart-icon- ekommart-icon-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Ho appena fatto uI just placed an order online. When will my goods be delivered?n ordine online. Quando mi verr\u00e0 consegnata la merce?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1936\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1936\"><p>Barring unforeseen circumstances, goods are delivered throughout Italy within 2-3 working days of order confirmation. Delivery times may be longer during certain periods such as Christmas, Easter and summer holidays, therefore normal delivery times cannot be guaranteed during these periods.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c3784aa\" data-id=\"c3784aa\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c111add elementor-widget elementor-widget-heading\" data-id=\"c111add\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Check if you can find the answer you were looking for.<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97b8b5f elementor-widget elementor-widget-image\" data-id=\"97b8b5f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/masseriacalongo.com\/wp-content\/uploads\/2022\/09\/coupon-pagamento-scaled.jpg\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"coupon-pagamento\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6OTY5NywidXJsIjoiaHR0cHM6XC9cL21hc3NlcmlhY2Fsb25nby5jb21cL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjJcLzA5XC9jb3Vwb24tcGFnYW1lbnRvLXNjYWxlZC5qcGcifQ%3D%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"980\" height=\"467\" src=\"https:\/\/masseriacalongo.com\/wp-content\/uploads\/2022\/09\/coupon-pagamento-1024x488.jpg\" class=\"attachment-large size-large wp-image-9697\" alt=\"\" srcset=\"https:\/\/masseriacalongo.com\/wp-content\/uploads\/2022\/09\/coupon-pagamento-1024x488.jpg 1024w, https:\/\/masseriacalongo.com\/wp-content\/uploads\/2022\/09\/coupon-pagamento-300x143.jpg 300w, https:\/\/masseriacalongo.com\/wp-content\/uploads\/2022\/09\/coupon-pagamento-768x366.jpg 768w, https:\/\/masseriacalongo.com\/wp-content\/uploads\/2022\/09\/coupon-pagamento-1536x732.jpg 1536w, https:\/\/masseriacalongo.com\/wp-content\/uploads\/2022\/09\/coupon-pagamento-2048x976.jpg 2048w, https:\/\/masseriacalongo.com\/wp-content\/uploads\/2022\/09\/coupon-pagamento-600x286.jpg 600w\" sizes=\"(max-width: 980px) 100vw, 980px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">HOW TO APPLY THE PROMOTIONAL CODE IN THE PAYMENT FORM<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28cff45 elementor-widget elementor-widget-accordion\" data-id=\"28cff45\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4271\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-4271\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"ekommart-icon- ekommart-icon-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"ekommart-icon- ekommart-icon-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What payment methods can I use?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4271\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-4271\"><div><strong>Advance bank transfer: <\/strong>You will receive the bank details for the transfer in the order confirmation email.<\/div>\n<div><strong>Cash on delivery: <\/strong>with commission.<\/div>\n<div><strong>PayPal:<\/strong> through which you can pay with your credit card if you do not have a PayPal account.<\/div>\nSee the <a href=\"https:\/\/masseriacalongo.com\/payment-method\/\">relevant section<\/a> for details.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4272\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-4272\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"ekommart-icon- ekommart-icon-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"ekommart-icon- ekommart-icon-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is the fixed stamp duty?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4272\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-4272\"><p>This is an additional cost of <strong>6,50 \u20ac<\/strong>, which the courier requires for the cash on delivery service and will be added to the shipping costs if you choose to pay on delivery. If shipping is free, cash on delivery charges will still be charged for the service requested.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4273\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-4273\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"ekommart-icon- ekommart-icon-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"ekommart-icon- ekommart-icon-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I pay the courier by cheque upon delivery?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4273\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-4273\"><p>Unfortunately, no. The courier <strong>is NOT authorised<\/strong> to accept cheques of any kind, whether bank cheques or cashier&#8217;s cheques. Payment can only be made in cash.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4274\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-4274\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"ekommart-icon- ekommart-icon-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"ekommart-icon- ekommart-icon-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is it possible to specify a precise delivery time?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4274\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-4274\"><p>Unfortunately, no. All shipments are made by express courier, which delivers throughout the day according to its own organisational logic, and our company has no power to intervene. We therefore ask you to provide an address where someone is always available to collect the parcel.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4275\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-4275\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"ekommart-icon- ekommart-icon-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"ekommart-icon- ekommart-icon-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I have an invoice for the goods I ordered?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4275\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-4275\"><p>Of course. Please specify this in the order notes and indicate the company name, VAT number and tax code, together with the SDI or PEC code for sending the electronic invoice.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4276\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-4276\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"ekommart-icon- ekommart-icon-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"ekommart-icon- ekommart-icon-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I exercise my right of withdrawal?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4276\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-4276\"><div class=\"rte\">\n<div>\n<div>Of course, read the conditions for exercising it in our section\u00a0 <a href=\"https:\/\/masseriacalongo.com\/en\/general-terms-and-conditions-of-sale\/\">General Terms and Conditions of Sale<\/a><\/div>\n<div><\/div>\n<\/div>\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-45d3a51 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"45d3a51\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-01fb746\" data-id=\"01fb746\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c72359a elementor-widget elementor-widget-heading\" data-id=\"c72359a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/masseriacalongo.com\/contact-page\/\"><a href=\"https:\/\/masseriacalongo.com\/en\/contact-page\/\" style=\"white-space: normal; background-color: rgb(255, 255, 255); outline: 0px; font-size: 30px; font-variant-ligatures: normal; orphans: 2; text-align: justify; widows: 2;\">If you cannot find the answer you are looking for or have any questions about our products, you can contact us using the form on the Contact page.<\/a><br><\/a><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4336c50 elementor-section-stretched elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4336c50\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5962845\" data-id=\"5962845\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-06d5b03 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-phone elementor-widget elementor-widget-ekommart-brand\" data-id=\"06d5b03\" data-element_type=\"widget\" data-widget_type=\"ekommart-brand.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"elementor-brands\">\n            <div class=\"elementor-brand-wrapper\">\n\n                <div class=\"row ekommart-carousel\" data-settings=\"{&quot;navigation&quot;:&quot;dots&quot;,&quot;autoplayHoverPause&quot;:true,&quot;autoplay&quot;:true,&quot;autoplayTimeout&quot;:5000,&quot;items&quot;:&quot;5&quot;,&quot;items_tablet&quot;:&quot;3&quot;,&quot;items_mobile&quot;:&quot;2&quot;,&quot;loop&quot;:true}\" data-elementor-columns=\"1\">\n                                            <div class=\"elementor-brand-item column-item\">\n                            <div class=\"elementor-brand-image\">\n                                <a href=\"#\"  title=\"Brand Name\"><img decoding=\"async\" src=\"https:\/\/demo2wpopal.b-cdn.net\/ekommart\/wp-content\/uploads\/2020\/02\/brand-1.png\" title=\"\" alt=\"\" loading=\"lazy\" \/><\/a>                            <\/div>\n                        <\/div>\n                                            <div class=\"elementor-brand-item column-item\">\n                            <div class=\"elementor-brand-image\">\n                                <a href=\"#\"  title=\"Brand Name\"><img decoding=\"async\" src=\"https:\/\/demo2wpopal.b-cdn.net\/ekommart\/wp-content\/uploads\/2020\/02\/brand-2.png\" title=\"\" alt=\"\" loading=\"lazy\" \/><\/a>                            <\/div>\n                        <\/div>\n                                            <div class=\"elementor-brand-item column-item\">\n                            <div class=\"elementor-brand-image\">\n                                <a href=\"#\"  title=\"Brand Name\"><img decoding=\"async\" src=\"https:\/\/demo2wpopal.b-cdn.net\/ekommart\/wp-content\/uploads\/2020\/02\/brand-3.png\" title=\"\" alt=\"\" loading=\"lazy\" \/><\/a>                            <\/div>\n                        <\/div>\n                                            <div class=\"elementor-brand-item column-item\">\n                            <div class=\"elementor-brand-image\">\n                                <a href=\"#\"  title=\"Brand Name\"><img decoding=\"async\" src=\"https:\/\/demo2wpopal.b-cdn.net\/ekommart\/wp-content\/uploads\/2020\/02\/brand-4.png\" title=\"\" alt=\"\" loading=\"lazy\" \/><\/a>                            <\/div>\n                        <\/div>\n                                            <div class=\"elementor-brand-item column-item\">\n                            <div class=\"elementor-brand-image\">\n                                <a href=\"#\"  title=\"Brand Name\"><img decoding=\"async\" src=\"https:\/\/demo2wpopal.b-cdn.net\/ekommart\/wp-content\/uploads\/2020\/02\/brand-5.png\" title=\"\" alt=\"\" loading=\"lazy\" \/><\/a>                            <\/div>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions HOW TO APPLY THE PROMOTIONAL CODE IN YOUR SHOPPING BASKET I have just registered, but I have not yet received the password to access my account. What can I do? The password will be sent to the email address you provided in the registration form. Please check your email and make a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ Frequently Asked Questions - Masseria Calongo Conserve d&#039;altri tempi<\/title>\n<meta name=\"description\" content=\"FAQ - Frequently Asked Questions. On this page, we have compiled some of the most frequently asked questions from our customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/masseriacalongo.com\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ Frequently Asked Questions - Masseria Calongo Conserve d&#039;altri tempi\" \/>\n<meta property=\"og:description\" content=\"FAQ - Frequently Asked Questions. 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